Return policy

At Buyojoy, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a return policy under the following conditions.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Return Window: You must request a return within 30 days of receiving your order.
  • Condition: The item must be unused, undamaged, and in its original packaging with all tags, labels, and accessories intact.
  • Proof of Purchase: You must provide the order number or receipt to verify the purchase.

2. Non-Returnable Items

Certain items are not eligible for return due to hygiene, safety, or other restrictions. These include:

  • Perishable goods (such as food items)
  • Personalized or customized products
  • Clearance or sale items marked as non-returnable
  • Items damaged or altered by the customer

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at [email protected] or by phone at +1 859-441-1403 to request a return authorization. Be sure to include your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once your return request is approved, we will send you a return authorization and instructions for returning the product. You may be asked to return the item using a prepaid shipping label.

  3. Packaging: Ensure that the item is securely packaged in its original packaging or a suitable alternative to avoid damage during transit.

  4. Return Shipping: Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong product was sent. We recommend using a trackable shipping service for returns to ensure it reaches us safely.

4. Refunds

Once your return is received and inspected, we will process your refund. Please note the following:

  • Refund Processing Time: Refunds will be processed within 7-10 business days of receiving the returned item.
  • Original Payment Method: Refunds will be issued to the original method of payment. Depending on your payment provider, it may take an additional 3-5 business days for the refund to appear on your account.
  • Restocking Fee: In some cases, a restocking fee of 10%-20% may be charged for returned items, which will be deducted from your refund amount.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item. We do not directly process exchanges, and you will need to return the original item for a refund and order a new product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a prepaid return label and arrange for a full refund or replacement. We may request photos of the damaged or defective item to expedite the process.

7. Lost or Stolen Packages

Buyojoy is not responsible for lost or stolen packages that have been confirmed as delivered to the provided shipping address. If your package is lost in transit or stolen, please contact the carrier (e.g., UPS, FedEx) directly to resolve the issue. We can assist in providing tracking information, but we are not liable for such incidents.

8. International Returns

For international orders, customers are responsible for return shipping costs and any customs duties or taxes that may apply. We recommend checking with your local postal service or customs office for further details.

9. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer service team:

Email: [email protected]
Phone: +1 859-441-1403
Address: 4201 Ella Ln, Johnsburg, IL 60051, United States

We strive to make your shopping experience as smooth as possible and hope that you are satisfied with your purchase. If for any reason you're not, we are here to assist you with the return process.